RETURN & EXCHANGE POLICY (ONLINE)

We will issue a product exchange for any product that is returned in an unused, sellable and undamaged condition, in its original packaging. The product must be returned within 15 days of the delivery date. Missing items, wrong order or excess charges must be reported within 24 hours of delivery. We only offer exchanges; we do not offer any refunds or store credit. Only products bought from the www.imbms.com website can be returned to us. We will not accept returns of products bought from third party websites or physical stores. The returns form available in the ‘my account’ section must be filled out in order to process your return. Alternately you can email us at [email protected] Please allow one – two weeks for your return to be processed, it will need to be vetted by our customer service team. You will receive a call or an email once your return is processed.

TERMS AND CONDITIONS:

1. All returned items must be accompanied with a copy of the original invoice.
2. Each item can only be exchanged once.
3. Shipping costs will not be refunded.
4. All gifts or promotional items received with your purchase must be returned with your order
5. All nail lacquers and accessories are final sale and cannot be returned or exchanged.
6. All items bought on sale are final – we cannot offer any returns or exchanges on sale products.
7. We will not exchange opened or used products. In the case of an extreme scenario please email or call our customer service team.
8. If the return complies with our return and exchange policy, you will be eligible to exchange the product for a product of the same or lesser value. We will not refund the difference. In the case that the items exceed the original value, you will be required to pay the difference.

Please note: Although we have tried to accurately show the actual colour of the products, there may be a slight variation based on the operating system you are using.